Smash Deals - Buyer Protection Policy

At Smash Deals, we value our customers and strive to provide a secure and reliable shopping experience. Our Buyer Protection Policy ensures that you can shop with confidence, knowing that your purchases are safeguarded.

1. Guaranteed Order Protection

• If you do not receive your order within the estimated delivery time, you are eligible for a full refund.

• If the product received is significantly different from the description, you may request a return or refund.

2. Secure Payments

• All payments made through Smash Deals are processed securely to protect against fraud and unauthorized transactions.

• Your payment information is encrypted and never shared with sellers.

3. Seller Accountability

• All sellers on Smash Deals must adhere to our quality and service standards.

• If a seller fails to meet these standards, they may face penalties, including removal from the platform.

4. Dispute Resolution

• If you have an issue with an order, contact the seller first to resolve the matter.

• If the seller does not respond or the issue is not resolved within 7 days, you may escalate the dispute to Smash Deals support.

• Our support team will investigate the case and offer a fair resolution, which may include a refund or replacement.

5. Refunds & Returns

• Eligible returns and refunds will be processed based on our Returns and Refund Policy.

• Refunds are typically processed within 5-7 business days after approval.

6. Fraud Prevention

• We continuously monitor transactions to prevent fraudulent activity.

• Buyers engaging in fraudulent chargebacks or return scams may be banned from the platform.

7. Contact UsFor any issues or inquiries regarding your purchase, please contact Smash Deals support at info@smashdeals.co.za or call 087 822 2816.