Privacy Policy

1. Introduction

At Smash Deals, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our data practices and informs you about your rights.

By accessing or using Smash Deals, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our platform.

2. Information We Collect

We collect different types of information to provide and improve our services, including:

2.1 Personal Information

When you use Smash Deals, we may collect the following personal details:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely via third-party providers)

2.2 Account Information

To create and manage your account, we collect:

• Username

• Password (encrypted for security)

• Purchase history

• Preferences and saved items

2.3 Transaction Data

When you make a purchase or sell on Smash Deals, we collect transaction details such as:

• Order history

• Payment records

• Invoice and billing information

• Customer support communications related to transactions

2.4 Technical & Usage Data

We may automatically collect technical information when you interact with our website, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on our site

• Clickstream data (how you navigate our platform)

We collect this information through cookies, tracking pixels, and other similar technologies.

3. How We Use Your Information

We use the data collected for various purposes, including:

• To process and fulfill orders – Ensuring smooth transactions between buyers and sellers.

• To enhance your experience – Providing a user-friendly platform tailored to your needs.

• To improve our platform – Analyzing user behavior to refine our services and features.

• To provide customer support – Assisting with order inquiries, disputes, and general support.

• To send promotional content – Special offers, discounts, and relevant product recommendations (with your consent).

• To maintain security – Detecting fraudulent activities and ensuring safe transactions.

• To comply with legal obligations – Meeting financial, tax, and regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information under the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers for:

• Payment processing

• Shipping and delivery services

• Marketing and advertising support

• Customer service assistance

• IT and platform maintenance

4.2 Legal Compliance

We may disclose your information if required to:

• Comply with legal obligations (e.g., tax laws, court orders).

• Investigate fraud, security threats, or illegal activities.

• Protect the rights, property, or safety of Smash Deals, its users, or the public.

4.3 Business Transfers

In case of a merger, acquisition, or business restructuring, your information may be transferred to the new entity.

5. Data Security

We take data security seriously and implement strict measures to protect your information, including:

• Encryption – Secure storage and transfer of sensitive data.

• Access Control – Limiting data access to authorized personnel only.

• Monitoring & Testing – Regular security audits to identify vulnerabilities.

However, while we do our best to secure your data, no online platform is completely risk-free. We encourage you to use strong passwords and be cautious when sharing personal details online.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

6.1 What Are Cookies?

Cookies are small text files stored on your device to remember your preferences and improve site functionality.

6.2 How We Use Cookies

• Essential Cookies – Necessary for platform functionality (e.g., login, shopping cart).

• Analytical Cookies – Help us understand user behavior to improve our services.

• Marketing Cookies – Deliver relevant ads based on your preferences.

You can manage your cookie preferences in your browser settings. Disabling cookies may affect certain site functionalities.

7. Your Rights & Choices

You have the right to:

• Access your data – Request a copy of the personal information we hold about you.

• Correct inaccurate data – Update or change your details.

• Delete your account – Request data deletion, subject to legal and operational requirements.

• Opt-out of marketing – Unsubscribe from promotional emails anytime.

To exercise your rights, contact us at info@smashdeals.co.za.

8. Third-Party Links

Our platform may contain links to third-party websites. Smash Deals is not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes, new features, or improvements. We will notify users of any major updates, and continued use of our platform means you accept the revised policy.

10. Contact Us

For privacy-related inquiries, reach out to us at:

Email: info@smashdeals.co.za
Phone: 087 822 2816

We’re committed to protecting your privacy and ensuring a safe, trustworthy shopping experience on Smash Deals.