Fivestar Solar Remote Dual Led Flood Light 30W

Payment Policy

Full Payment Before Dispatch

All orders must be paid for in full before they will be processed or dispatched for delivery.

Orders with uncleared, pending, or failed payments will not be shipped under any circumstances.

Payment Confirmation

An order is only confirmed once payment has been successfully made to Smash Deals and reflects on the app.

Delivery Policy

Delivery Timeframes

Standard delivery takes 3–5 working days from the date of payment confirmation.

Deliveries are made Monday to Friday, excluding public holidays.

Orders placed after 2PM may be processed the next working day.

Delivery Areas

We deliver nationwide across South Africa through trusted courier partners.

Some outlying or remote areas may require additional delivery time.

Deliveries outside South Africa can be arranged on request, subject to additional shipping charges.

Delivery Costs

Delivery charges are calculated at checkout based on your order size, weight, and delivery address.

Free delivery may apply on selected products or promotions (if advertised).

Order Processing

Orders will only be dispatched once full payment has been received and cleared.

Once dispatched, you will receive tracking details via email or SMS to monitor your delivery.

Receiving Delivery

Please ensure someone is available at the delivery address to receive and sign for the parcel.

If no one is available, the courier may reattempt delivery or contact you to make alternative arrangements.

Risk and ownership of goods transfer to you once the order has been delivered to the specified address.

Delays

While we strive to meet the delivery timelines, delays may occur due to courier backlogs, weather conditions, stock availability, or unforeseen circumstances.

We will keep you updated on any delays and work to resolve them as quickly as possible.

Damaged or Missing Parcels

If your parcel arrives damaged, please notify us within 24 hours with photos of the packaging and product.

If an item is missing, please notify us within 48 hours of receiving your order.

Claims lodged after this period may not be accepted.


Changes to Delivery Address

Delivery address changes must be requested before the order has been dispatched.

Once dispatched, we cannot guarantee address changes.

Refund Policy

Eligibility for Refunds / Returns

Products may be returned or refunded only if they are defective on arrival, damaged in transit, or materially different from the description.

The customer must notify us of any such issue within 7 days (or your chosen timeframe) of receiving the product.

To be eligible for a refund or exchange, the item must be returned in the original packaging, unused, and with all accessories, documentation, and serial numbers intact.

Non-eligible Items

Items that have been used, altered, or damaged by the customer (other than for inspection) are not eligible for a refund.

Items with missing packaging, missing serial numbers, or missing accessories may be denied return/refund.

Return Process

Contact us via [customer service email/phone] to request a return. Please provide order number, product details, photos of damage or defect (if applicable).

Once the return is approved, the customer will receive instructions on how to return the item.

The customer will be responsible for return shipping costs, unless the item is defective, or the error was on our side.

Inspection and Approval

Returned products will be inspected upon receipt.

We reserve the right to reject returns if the product does not meet the eligibility criteria.

Refunds or Exchanges

If the return is approved, you may choose either:
a) a refund to your original payment method, or
b) exchange for the same product (if still in stock).

Refunds will be processed within 14-30 days of supplier/warehouse confirmation of the defect or return (or your chosen period).

If applicable, shipping or delivery charges are non-refundable except where the product was damaged or incorrectly shipped.

Timing

The refund or exchange request must be initiated within [e.g. 7 days / 14 days / 30 days] after delivery.

Refunds for payments made by credit/debit card or EFT will be returned using the same payment method used in the original purchase.

Restocking Fees (if any)

If your item is returned simply because you changed your mind (and not due to defect or damage), a restocking fee may apply (for example, 10-20% of the item value, or a handling charge) to cover inspection, repackaging, and administration. (This is optional; decide if you want to include it.)

Faulty Items / Warranty Claims

Defective items are covered under warranty (if applicable). If fault appears within the warranty period, we will replace or repair in accordance with the warranty terms.

You may be asked to provide proof of purchase and / or photos / videos showing the defect.