Inkontherun Pty(Ltd)
Shop Opened On Apr 27, 2026Payment policy
Payment on Payfast
Delivery policy
With in 3 working days
Refund policy
HavING Second Thoughts
We want you to feel perfectly confident when shopping online at www.inkontherun.co.za. Therefore, we give you the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 7 days of receiving the item.
Prior to returning your product, please either send an email to returns@inkontherun.co.za. Our customer care team will provide you with all relevant guidelines to proceed with the return (e.g. delivery process). Please do not attempt to return any goods before speaking to us, otherwise you may be responsible for any associated expenses if you do so.
You may also be required to fill in a returns form provided by us in order to proceed with the returns process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the 15% admin fee, as well as inbound and outbound delivery costs.
Replacement
In the unlikely event that your item arrives damaged or faulty, you have 10 working days to notify us at Inkontherun.co.za. Please send an email to returns@inkontherun.co.za (after which we will contact you)
You may be required to fill in a returns form and to send us images of the damaged product(s) for further assessment. Once assessed and approved by us, you will be contacted to proceed with the returns process.We will then arrange a repair or replacement or refund (if not available).
Please note that the following will void any warranty claims:
Negligence – where the client or the installer did not install the product as per standard installation procedures.
Misuse – where the product was not used for its intended purpose or used outside of the scope of listed technical specifications.
Visible damage – where the products are damaged after they have been received and Inkontherun was not notified thereof within 10 working days of receipt of products.
Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
We will not refund or replace a product that the customer has bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.
Warranty Claims
Our goods come with warranties that cannot be excluded under the Consumer Protection Act. You are entitled to a repair, replacement (if available) or a refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Consumer Protection Act is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Consumer Protection Act, a “major” failure, the remedy will be limited to a refund, a replacement or repair of your preference. In all other cases, a breach of such warranty will give rise to a refund, replacement or repair at our preference.
Inkontherun works closely with suppliers to ensure all products have appropriate warranties. The Product have a 1 month warranty from date of receipt of invoice. This warranty will cover you against faulty workmanship and or material.
Please email returns@inkontherun.co.za You may be required to send us images of the damage to aid in our assessments. We will then finalize your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
In the case of a valid warranty claim, Inkontherun will strive to replace the product. If that is not possible, the product will be refunded.
We provide the following express warranties subject to the following Terms and Conditions:
We will refund, give store credit or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer, aware of the issue would not have acquired the product
Where a refund, a store credit or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any delivery costs to return the original product to us
Replacement products are subject to the same warranties as the original
You must retain your proof of purchase for any manufacturer warranty claims
Refunds will be issued by direct deposit (EFT), store credit in the form of a voucher code at our discretion.
Inkontherun have to request a refund via Pay fast if the money is still in the Inkontherun Pay fast Account. Inkontherun will send a credit memo to the customer online, but the refund will happen offline. If the money is already in the Inkontherun bank account We will do a direct EFT to the customer Account.
